Third Party Reviews Reviews For Sport Clips Haircuts of Mansfield - Hwy 360 / Broad

5 rating

Great place

1 rating

Today (Dec 9, 2020) was supposed to be my return visit to this establishment. Yes, I was a return customer. Unfortunately, thanks to Crystal, today was my last day going any Sports Clips. I left work and picked up my son from school and headed to the shop. I checked in online at 6?3pm. I was with my son INSIDE of the establishment waiting for the stylist. Then I received a text at 6?1pm stating that our stylist would be ready within 15 minutes. There was NO ONE else waiting to get a haircut. Crystal finished with the customer she was with then rang him up. She then asked me my son?s name, I let her know, and she repeated his name back to me. She said, ?Let me sterilize and get set up.? At 6:47pm I received another text stating, ?Please be in store and ready for your haircut experience.? WHICH I WAS. I knew Crystal was going to be our stylist because the only other stylist was with another customer. Shortly after receiving this text another guy walks in. Crystal greets him, has some chit chat and then proceeds to sit him in the chair. She says to me, ?Oh, he checked in online.? I reply, ?So did I.? She said that he had done so before me. Without confirming my messages or another word, she walks away. How is that possible when my son?s name was the ONLY name on the TV screen showing customers who are waiting? This is inexcusable customer service. A very much nicer stylist, Ashely, tried to get us to stay, but at that point the damage had been done. Ashley tried to help out by saying Crystal accidently checked in the wrong customer. I know Ashley was trying to be nice, but Crystal already new my son?s name and still took the other person before my son. Note to the manager: check the video and your text message history. You will see how long we had been waiting. And then you will see when that guy showed up. If this was accidental, which I doubt it was, do a better job of confirming who is actually next or I guarantee you will lose more customers.

5 rating

Always get good haircuts at this location Ashley is my favorite!

Rated 4.5 out of 5.0 based on 23 Client reviews

5
Jolynn T. | December 19, 2020 Google

" Great place"

1
Melissa M. | December 8, 2020 Google

" Today (Dec 9, 2020) was supposed to be my return visit to this establishment. Yes, I was a return c"

5
Tim R. | October 19, 2020 Google

" Always get good haircuts at this location Ashley is my favorite!"

5
ilya m. | October 1, 2020 Google

" Great service, very friendly, very clean environment, the VIP pack is the way to go!"

5
Bryan P. | September 7, 2020 Google

" Shannon and Nathalie are my girls"

5
Kevin L. | August 29, 2020 Google

" The best place to get an expert haircut."

5
Bryan R. | August 11, 2020 Google

" Always good friendly service, and a great cut."

5
Lupe O. | July 21, 2020 Google

" Fantastic service and prices! Will be going back regularly."

5
Patrick G. | July 20, 2020 Google

" I've been using Sport Clips for about 5 years now and never been disappointed. First time at this l"

5
Th?ng N. | July 10, 2020 Google

" Great services."